Telephone Account Manager

Telephone Account Manager

We’re excited to be recruiting for a Telephone Account Manager for a leading Business Travel Company in Aberdeen! This RARE opportunity is a chance for someone with a fantastic understanding of client service levels & the travel management market to make that move in to Account Management.   We’re essentially looking for either a Business Travel Consultant OR a current Telephone Account Manager within business travel who has the ability to deliver an outstanding experience on every single call to work for our highly respected and renowned client.

As a Telephone Account Manager you’ll find your days busy with a range of duties including:

  • Working with your own portfolio of high profile, prestigious clients with varying travel spends to achieve a successful long term, maintained business relationship- for the most part this will be telephone based but there will be an element of face to face meetings with clients
  • Ensuring SLA’s are achieved at all times with bespoke management and reporting
  • Creating Annual Business Plans for your clients where appropriate to drive corporate travel objectives
  • Introduce new developments in technology to your clients via Online Booking Tools, Client Portals etc
  • Ensure that when contracts are due for tender, you are in the best position to withstand the re-bid process and retain the business

The role of Telephone Account Manager requires a strong knowledge of the corporate travel market and therefore we are looking for someone with the following experience:

  • Experience in an Operations position within Business Travel OR Account Management experience within Business Travel
  • A confident, empathic and customer focused attitude
  • Strong negotiation skills
  • An analytical nature with strong business acumen
  • Able to demonstrate excellent service levels where going “above and beyond” is something that comes naturally to you

This is a company that offer you endless possibilities, an opportunity to work for one of the best Travel Management Companies with a structured career path and excellent benefits.

Please apply with your CV and if you match our criteria we will get in contact with a more detailed job description and information on our client. Good luck!