Operations Team Leader

London

££excellent salary on offer

A fantastic opportunity has come available for a dynamic company in Central London.

They are looking for someone to work in collaboration with the Operation Manager to make sure the organisation is running in a smooth efficient service.

You will be responsible for day to day contact with all corporate reservations agents, secondary person for procedures and training, monitor all queues to ensure they are worked properly and in a timely manner.

Addresses customer service issues that may arise
Manage the day to day operation of the department, upholding all our policies/procedures
Maintain a consistent high-quality level of customer service delivery.
Ensure all customer SLAs and KPIs are understood and met.
Successfully manage the implementation of any new process and procedure.
Effective Team Management.

Training and development of new and existing staff

Business Travel Operations Team Leader

• Mon-Fri working hours, 37.5 hrs a week
• Fantastic salary on offer
• Previous management skills
• Excellent customer service and attention to details
• Generous holiday allowance

We’ll need the successful Business travel Operations Team Leader to have strong experience in the industry and ideally some sabre knowledge.

Please contact Emma on emma@urbanberry.co.uk or Caroline on caroline@urbanberry.co.uk for any more information or click the APPLY NOW button to register your interest.